Frequently Asked
Questions
SHIPPING
We know that receiving your skin care products on time and in perfect condition is important to you. That's why we offer shipping services that ensure our products arrive safely to you, and are beautifully wrapped to add the perfect finishing touch. Treat yourself or someone special to a gift that will leave a lasting impression.
We offer the following shipping method for UK domestic delivery:
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Royal Mail 1st Class Signed for £5.99
Royal Mail 2nd Class Delivery £3.49
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For stockist we offer shipping at £6.99 or FREE for orders over £350.
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Although we don't currently offer international shipping if you live outside of the UK and wish to purchase from SD Skin Co, please get in touch and we would be happy to assist.
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RETURNS
At SD Skin Co., we are committed to helping you love your purchases. If for any reason you're not happy with your order, please don't hesitate to contact us and let us know how we can help.
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Due to the nature of the products, we do not offer a returns policy once the product have been opened.
SD Skin Co will provide a full refund within 30 days if there is a fault with the product. Please note we are unable to offer return postage at this time and must be paid for by the customer. The product must be received in the original packaging.
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Returns must reach us no later than 14 days from the date the order was received. Unfortunately, we will not accept returns after this time.
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PARABEN FREE
At SD Skin Co, all of our products are paraben free. We pride ourselves on this because we understand the importance of using clean, safe and natural ingredients on your skin. Once opened, our products have a shelf life of 12 months, ensuring that they remain fresh and effective for as long as possible. Shop our paraben free line today!
VEGAN FRIENDLY
There are now more than 600,000 vegans in the UK, according to the Vegan Society, and that number is rising all the time.
Whether you’re a committed vegan, a flexitarian or are just interested in more environmentally friendly choices, you’ll be happy to know that all our products are vegan-friendly. This means they don’t contain
any animal-derived ingredients such as beeswax or milk proteins.
ZERO ANIMAL TESTING
Our animal friendly skin care products are 100% free of animal testing, so you can feel good about your purchase while you take care of your skin.
Our formulas contain the best ingredients that nature has to offer, and we're committed to cruelty-free and environmentally sustainable practices throughout our entire manufacturing process.
PREGNANCY SAFE
SD Skin Co, your go-to destination for pregnancy and breast-feeding safe skin care products.
Our products are specially designed to take care of mum and baby, with a range of options for even the most sensitive skin types.
We believe in simplicity, which is why our range contains everything you need for an easy, fuss-free skin care routine.
Discover our products today and experience the benefits of a medical grade but gentle skin care routine.
DISCLAIMER
All information provided by SD Skin Co is intended for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
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Individual Variation: Results from the use of SD Skin Co products may vary from person to person.
Factors such as skin type, sensitivity, and individual reactions can influence the effectiveness and suitability of skincare products. We recommend conducting a patch test before full application to ensure compatibility with your skin.
Ingredient Transparency: SD Skin Co is committed to using high-quality, safe ingredients in our formulations. However, individual sensitivities and allergies can still occur. Always review the ingredient list carefully and refrain from using products containing ingredients to which you are allergic or sensitive.
Safety During Pregnancy and Breastfeeding: While many of our products are formulated to be safe for use during pregnancy and breastfeeding, it is advisable to consult with your healthcare provider before use. Certain ingredients may have contraindications during these stages, and your healthcare provider can offer guidance on the best skincare practices for you and your baby's well-being.
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Patch Testing and Sensitivity: Even with products labelled as safe and gentle, some individuals may experience sensitivity or allergic reactions. Perform a patch test on a small area of skin before widespread use, and discontinue use if any adverse reactions occur.
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Product Use and Storage: Follow the instructions provided with each product for optimal use and storage. Avoid exposure to extreme temperatures and direct sunlight, and keep products out of reach of children.
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Legal Disclaimer: SD Skin Co shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our products. By using our products, you agree to indemnify and hold harmless SD Skin Co, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses.
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For External Use Only: Our skincare products are intended for external use only. Avoid contact with eyes, mucous membranes, and broken or irritated skin. In case of accidental ingestion or adverse reaction, seek medical assistance immediately.
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Modification of Terms: SD Skin Co reserves the right to modify or update these disclaimers at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
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By using SD Skin Co, you acknowledge that you have read, understood, and agreed to these disclaimers and terms of use. If you do not agree with any part of these terms, refrain from using our products.
